Return Policy
Returns and Refunds Policy
We are so confident in our products, we offer a 14 day return period - NO QUESTIONS ASKED*.
We take great pride in the quality of our products and we want you to be completely and utterly satisfied with your purchase. But, sometimes even the most grass-fed, sun-kissed beef tallow magic can't work its moo-gic on your skin.
That's okay! We're not here to herd you into loving something you don't. If, for any reason, you are not happy with any of our products you may return them. Returns are only eligible if you have informed us within 14 days of receiving your order.
*Here's the deal:
Returns:
- Within 14 days of recieving your order: We'll happily refund your order, no questions asked (just make sure it's still pretty full - i.e. you can't use LOADS of it then try to return it - but feel free to test it and see if it is suitable for your skin, and if it's not we will offer you a full refund).
- After 14 days: We're not heartless cows. If you have a genuine reason for returning a product later, let us know; we will try to work something out :)
Refunds:
- Original payment method: We'll send your money back the way it came, faster than a bull chasing a red cape.
- Shipping: We can't refund shipping costs unless it's our fault (like sending you the wrong udderly amazing product).
Replacements:
- We offer replacements for any defective or incorrect items.
Exceptions:
- Used products: We don't refund empy jars.
Please note that the refund covers the cost of the products only and will not include delivery charges. If an item is returned from an order where a discount has been applied, the value of the discount will be deducted from the refund (ie we will refund you the total value of your order minus the shipping costs). We will begin your refund order as soon as we receive your return.
How to Return
To begin your return, please send us a notice of your return by emailing charlie@youbeautifulcow.com with:
1. order number
2. name
3. address
4. whether you want a refund or a replacement
5. the reason for your return
You may also cancel your order at anytime before dispatch by emailing charlie@youbeautifulcow.com with the details above (order number, name, address, order number and reason for return). After dispatch you may still cancel your order but you will need to return the goods as described above for a full refund.
Questions?
Don't be shy! Mooove on over to our contact page and ask anything. We're always happy to chat, answer your questions, and maybe even share some secret cow-approved beauty tips (don't worry, they don't involve rolling in mud).
Remember: We're here to make your skin happy, not give you a headache with returns. So, relax, moove freely, and if something's not right, just let us know. We'll make it right, faster than a greased-up pig at a rodeo!
P.S. We reserve the right to change this policy at any time, but we promise to mooove it with you and let you know beforehand. After all, transparency is key.